Privacy Policy
Last updated: 8 November 2026
This policy explains what Fernmate collects, why, and your rights under the GDPR, the Turkish KVKK, and the CCPA/CPRA. Fernmate is not directed to children under 13 (COPPA).
Data we process
- Account: your email address and authentication identifier (Sign in with Apple, Google, or email magic link).
- Your plant data: plants, schedules, care history, notes, photos, measurements and household membership. On the Free tier this stays on your device; with Premium it syncs to our processor (Supabase, EU).
- Location: only at city level (coordinates rounded), and only if you enable weather. Photo EXIF location is stripped before upload.
- Diagnostics & analytics: crash reports and product analytics with no personal data — counts and categories only.
Why we process it
To provide the service (sync, sharing, backup), to run optional features you invoke (identification, diagnosis, weather), to keep the app reliable, and to comply with the law. We do not sell or share your personal information, and we honour "Do not sell or share" requests.
Third parties (processors)
Supabase (database, auth, storage — EU), PowerSync (sync), Firebase (messaging, crash reporting, config), PostHog EU (analytics), RevenueCat (purchases), Google AdMob (ads, where shown), and the identification/weather providers you invoke. Photos sent to AI providers carry no account identifier and providers are contractually barred from training on them.
Retention & deletion
Deleted items are removed within 30 days. You can export your data and delete your account in the app (Settings), or at fernmate.com/delete-account.
Your rights
Access, rectification, erasure, portability, restriction, and objection. Contact privacy@fernmate.com. You may also lodge a complaint with your supervisory authority.